Returns, Exchanges and Faulty Products.
At Melissa & Doug NZ we appreciate that although the standard of our products is exceptional, from time to time a customer may purchase an item that is not the right colour, or they just may not like it. If that's the case we encourage you to contact us via email or phone to arrange an exchange.
You may return non-sale merchandise with the original receipt up to 20 days from the purchase date for a store credit or exchange (less shipping costs), we do require your proof of purchase for all returns.
If you're order hasn't yet been shipped and you wish to cancel or alter, please contact us asap. All cancelled products will incur a 15% restocking fee to cover the credit card transaction fees as we don't get these refunded.
For a product to be eligible for exchange it must be unused, with all packaging and labels intact. An additional delivery fee for exchanges will apply.
If you purchase your items on sale or clearance please choose carefully as these items are not eligible for exchange or store credit and all purchases are final.
To return your product, you should mail your item(s) to Melissa & Doug : 2/10 Cryers Road, East Tamaki, Auckland, New Zealand
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a tracked service as we don't cover loss of parcels.
If you receive your item and it is faulty please contact us ASAP to organise a solution, we will always meet our obligations under the Consumers Guarantee Act. Please refer to our Terms & Conditions for further details regarding faulty products and warranties.